How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, order status, returns, and more.

Contact Information

Telefon: +45 7070 2250
Chat: see below

Shipping &delivery

Find out more about our shipping and delivery times, methods and costs.

Minor orders may be delivered from:DKK 39 only,and if you order for more than DKK 500, you can expectfree deliveryYeah. For delivery to countries other than Denmark, please find further informationhere.

You can expect to receive your package within typically 24-48 hours if we have received your order by clockwise.13:00 per day.

We typically deliver with Post North, Bring and Danish Freighters.

Payment, invoice VAT

CoffeeTime accepts a variety of payment methods that you can read more about below.

You will receive an email as soon as your order is sent from our warehouse. In the email you will find a tracking number and link to your invoice where you can download your invoice (pdf). Otherwise, you will be able to retrieve your invoice when you log into your account.

Yes, you can and we receive all common online payment options such as MobilePay, Apple Pay, Google Pay, ViaBill, Dankort, Visa, Mastercard, Maestro etc.

Yes, at the box office you simply select EAN invoice as payment method and execute your order. You will then receive an e-mail asking you to provide your EAN number and if necessary. other information we need to send an electronic invoice in OIOUBL format.

Invoice credit isonlyfor undertakings with priorcreditAs a company, you can apply for credit that may be necessary for larger companies that cannot pay with any of the following payment methods.

Complaint & return

Would you like to return your order or parts of your order? Or if you have a complaint, you can find further information here.

For all goods purchased from us, see: Danish legislation on consumer purchases, two-year right of complaint for private individuals. For products of limited durability, the right to advertise is limited by the shelf-life of the given product.

For private (consumer) purchases, there are 14-day withdrawal entitlements as set out below. alm. legislation from the date of their receipt. If you choose to regret a purchase, simply return the goods in the same condition and quantity as you received them.

Consumer goods such as: Coffee, tea, cocoa, syrup, chocolate and the like are not subject to the right of withdrawal provided for. alm. legislation.


Creating a customer account at CoffeeTime is not a requirement, but it is a great advantage if you shop with us several times.

There is simple. You clickhereand enter your name and email address. Use the same email you used before. You can always change it later.

You can read more about themhere.